Hi there, we are Oliver & Alejandra James, we are the co-founders of Ali+Oli. This is our family business and these are our daughters, Isabela, Penelope, and Natalia. We run our small business from Coral Gables, Florida, which is a suburb of Miami, and we started our baby product business in 2007, when these girls were just babies.
We have experienced all of the ups-and-downs of parenting just like you have, and we know what you expect when you buy a baby product. This is what is behind our passion in creating the high-quality baby products you receive when you purchase from our brand.
Even though our girls are grown now, we still find great joy in seeing our products being used by young families and their adorable babies.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of opalisse.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of opalisse.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of opalisse.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We ordered this bowl in preparation of our introduction to solids and I was blown away by the quality of the set. I LOVE how flexible and soft it is and even the suction at the bottom is great and promising that we will have very little spills. Even the color is exactly as shown in the picture. It was well worth the price and we will for sure be ordering more in the near future!
I love this bowl! Keeps mealtime easy and cuts down on drips, spills and messes. My baby’s older siblings can easily help feed him with this bowl. Easy clean up and my little one likes to sooth his gums in the bowl and spoon.
Spoon is a little big for my young one, but she’s growing into it. I love how easy it is to load up a spoon with this bowl. Can I get an adult size??
Awesome bowl set that’s soft and has great suction power!
Beautiful color, great material, great suction power, my baby likes the spoon (her first spoon ever).
I ordered the mint bowl. The color match exactly and I’m very impressed with the suction. It was hard for my little one to pull it or knock it off. I’ll be buying more.
Great for beginner eaters the curve helps a lot love the color! Its as pictured mauve
It works really well and stays suctioned as long as the surface it is on is clean and flat. The color is exactly as pictured. It’s a little smaller than I hoped and the spoon is flatter than expected, but it works just fine.
I love these bowls and own several of them. Super easy to clean, suction well to any surface, and made of sustainable materials. Highly recommend them!
Very soft spoon don't hurt the baby, we like it
I love it. The suction power is amazing!
I love this color, texture, size and all of them! I highly recommend it.
4 stars because the spoon is slightly too wide for tiny mouths, but the bowl is great for independent eating.
Loved it! Exactly what I needed.